How orders are processed after you enquire
All delivery arrangements start when you send an enquiry through the contact page. Once we have your order details, our team checks stock, confirms the tool type and size, and then prepares the best dispatch option for your address.
If an item needs servicing before it leaves, such as blade sharpening, spring replacement or pivot adjustment, we will include that in the turnaround time. This helps avoid delays and means you receive tools that are ready to use when they arrive.
- Order details are checked against the delivery suburb or town
- Stock on hand is confirmed before dispatch is booked
- Any servicing or parts fitting is added to the order time
- You are advised on the most practical shipping option for your area
Lead times for Pietermaritzburg and nearby areas
For customers in Pietermaritzburg, Hilton and Howick, turnaround is usually quicker because orders leave from our KwaZulu-Natal base. Collection and local delivery timing depends on the day the enquiry comes in and whether the tool needs servicing or a final inspection.
Small garden tools are usually quicker to handle than larger hedge tools or loppers that need extra packing. In busy periods, or when power cuts slow workshop work, allow a little extra time for servicing jobs such as deep cleaning or rust removal.
- Pietermaritzburg orders are generally the fastest to process
- Hilton and Howick orders are handled as nearby local deliveries
- Serviced tools may take longer than stock items ready for dispatch
- We will advise if your order needs extra handling time
Shipping to major cities across South Africa
We supply home gardeners and landscapers in Durban, Johannesburg, Pretoria, Cape Town and Gqeberha, as well as surrounding suburbs and business addresses. Delivery timing depends on the destination, the courier route and the size of the parcel.
As a general guide, shorter routes within KwaZulu-Natal can move faster than long-distance deliveries to the Western Cape or Gauteng. If you are ordering tools for a landscaping team, please tell us the number of units and the site location so we can plan the packing properly.
- Durban deliveries suit both homes and trade clients
- Johannesburg and Pretoria orders are packed for longer road transit
- Cape Town and Gqeberha deliveries are sent as long-distance shipments
- Bulk orders for landscapers are packed to reduce movement in transit
How we pack pruning shears, loppers and hedge tools
Garden cutting tools are packed to protect the blades, handles and moving parts. We make sure sharp edges are covered and that tools are secured so they do not rub against each other in transit. This is especially important for hedge shears and loppers with longer arms.
We also consider South African conditions. In coastal areas like Durban and Gqeberha, damp air can affect unprotected metal during transport, so proper wrapping matters. For inland deliveries, the main concern is keeping tools stable over long distances and rough handling en route.
- Blades are protected before dispatch
- Handles and pivots are secured to limit movement
- Long tools are packed to reduce bending and scuffing
- Coastal orders receive extra care against moisture exposure
If your order includes servicing or parts
Some customers send tools for blade sharpening, grip replacement, spring replacement or deep cleaning before delivery. In those cases, the order is treated as a service job first and a dispatch order second. That means the item is inspected, repaired if needed and then packed for shipment.
We also do rust removal, hedge shear servicing, lopper servicing and tool inspections. If a part is not suitable for re-use, we will advise on parts fitting before the tool leaves our workshop. This keeps surprises to a minimum and helps your tools last longer.
What to expect on the day your parcel moves
When your order is ready, it is handed over for dispatch and you can expect the delivery process to follow the normal courier route for your area. Delivery times can shift because of weather, road delays, depot backlogs or load-shedding affecting local handling schedules.
Please make sure the delivery address is clear, the suburb name is correct and someone is available to receive the parcel where required. For business deliveries, include gate codes, yard instructions or receiving hours if your site has them.
- Keep your address details accurate and complete
- Provide access notes for estates, depots or workshop yards
- Check that someone can receive the parcel during business hours
- Allow extra time during peak periods and public holidays
Stockists and support after delivery
We work with stockists in Pietermaritzburg, Hilton, Howick and the major cities listed on our site, so some customers may choose a nearby point for easier access. If you need help after the parcel arrives, our support team can assist with tool care questions, servicing bookings or follow-up inspections.
For landscapers managing multiple gardens, fleet care plans can help keep tools in circulation with fewer stoppages. Whether you are buying one secateur or a batch of hedge tools, we aim to keep the process practical from enquiry to delivery.
